When you are dealing with the biggest transactions in your clients' lives, you better be sure they have expectations. Your ability to understand your clients, and to communicate clear expectations, is vital to your relationships, and the overall experience. 

In this episode, we discuss exactly how to manage expectations, and take clients and other stakeholders on a journey where surprises are limited, resulting in greater trust and the best possible experience (no matter what happens with the dollars and cents).

It's time to level up your ability to manage expectations.

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