Frequently Asked Questions

When is my credit card charged?

The only instance where a credit card is charged is in the event an individual makes a delinquent bid, where a winning bidder fails to complete the transaction. The charge is ...

How much is the credit card preauthorization?

The amount required for authorization is 0.5% of the opening bid of the auction up to a maximum of $4,000. For example, if an opening bid for a property is $500,000, the nece ...

When is the credit card preauthorization removed?

Bidders who do not win the auction will have the authorization hold on their credit card removed on the business day that follows the end of the auction. Bidders winning the a ...

Will you charge my credit card?

As part of the identity verification process, there is a mandatory credit card authorization. You are not charged, yet your credit card information is required to both confirm ...

How do I remove the hold on my credit card following an auction?

Any bidder who wins the auction will have their authorization hold released after the receipt of deposit has been verified by On The Block and all purchase documentation has b ...